Scottish & Southern Electric is one of the leading UK companies that provide electric and gas energy across the UK. Scottish & Southern Electric is the largest generator of renewable energy and second largest in supplier of natural gases and electricity. SSE has over 20,000 employees spread across the UK. With over 3.7 million customers in northern Scotland and central southern England, complaints regarding services and products offered by SSE are inevitable. However, SSE has provided consumer-friendly means whereby customers can contact them in case of a complaint. Call SSE now.
Call our SSE contact number today, and get connected through to the main Scottish & Southern Electric customer services line.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call SSE directly, here are some of the departments you may wish to contact.
|SSE DEPARTMENT||PHONE NUMBER|
|SSE Customer Services||0870 494 2082|
|SSE Hydro||0141 248 3000|
|Join SSE||0345 026 2658|
|SSE Arena||028 9076 6000|
|SSE Energy Meter||0870 494 2095|
|SSE retentions||0800 980 8476|
|SSE freephone number||0800 980 8476|
|SSE emergency numbers||Click here|
|SSE Contact number||0870 186 5259|
|SSE business||0800 389 4466|
|SSE sheild||0345 076 7646|
|SSE Broadband||0843 816 6439|
|SSE Boiler Breakdown||0345 076 7646|
|SSE MPAN||Click here|
|SSE Warm Home Discount||0800 622 838|
Scottish & Southern Electric provides a contact number that customers can use to reach them from Monday to Friday; 8:0 a.m to 8:0 p.m. Calls are accepted from 8:0 a.m to 2:0 p.m on Saturdays. SSE contact number remains closed on Sundays. Customers can reach Scottish & Southern Electric on 0345 071 7800. The contact number is fully functional to allow customers to contact the company for complaints of urgent nature. The nature of products and services offered by SSE are hazardous and require an urgent response in case of damage or fault. As a result, SSE customer services representatives are always on standby to handle any complaints and queries arising from the services offered. SSE offers phone and broadband services to clients in the UK. In some instances, there may be a downtime in internet connection. Customers are in a position to call SSE phone number and ask for assistance. SSE customer care representatives can either decide on guiding the customer on the steps to take to restore the communication services or they can visit the customer’s physical address depending on the nature of the complaint.
SSE customer services and how to call them
Some customers lodging complaints have been disappointed when their calls go answered. Many customers have complaints on the SSE customer care representatives taking too long to answer their calls during their lunch breaks. According to the clients, the customer care representatives do not answer calls during an extended lunch break that takes two hours from 12 noon to 2:0 p.m. Clients rant over customer care representatives not attending to their calls and take long to solve their complaints when they finally do.In other instances, the effort to contact SSE for clarification for double billing has become futile. Customers have lodged complaints of call-back functions on SSE customer care lines being non-functional. Clients have experienced instances whereby they received two separate bills for the same home address. More so, some of the bills show figures that are not in relation to the consumption. For example, a customer that has not spent a single night in his or her apartment for the entire month receiving a £200 double bill on the same address.
Such matters call for urgent measures prior to SSE debiting the customer’s account twice. The frustration is far from over when SSE customer services cannot be reached via phone and neither do they call back for a follow-up.Clients have also dismissed some SSE customer services representatives as incompetent and unable to assist them in their complaints. Customers that call SSE with the hope of getting assistance are met with disappoints when the customer care representatives from the other end fails to provide meaningful information towards solving the customer’s complaint.
Phoning the SSE contact number to get the results you want
As a result, SSE customer is referred to other customer care representatives in a row, but none is in a position to offer a solution to the client’s complaint.With over 3.7 million customers in northern Scotland and central southern England, phone queues are long and clients may not get an instant response. Customers are made to wait for an extended period of time to have their calls answered. The long queues are a hindrance to the company’s quality assurance as some customers are not patient enough to wait in long queues for assistance. However, SSE has alternative means of connecting with their customers via various social media platforms.With the large number of customers served by SSE in the UK, there is a possibility of immigrants using their services. Some of these people may be unable to lodge their complaints via phone due to language barriers and accent. Most of these customers are able to write, but not speak in English.
Need to speak to SSE phone number staff? Call now.
Customers with issues of not so urgent nature or facing a language barrier challenge can contact SSE via Facebook and Twitter. Customers can contact SSE on their Facebook page (facebook.com/sse) and on their twitter account (twitter.com/sse).Contacting SSE on their social media pages to lodge a complaint has many advantages as compared to using SSE phone number. Apart from the fact that the customer’s complaint may not be urgently solved, social media platforms can be used to offer a detailed complaint. A customer is in a position to lay out all the issues been experienced from using SSE products without worrying about spending too much time on the call queues. Social media platforms are also relatively cheap as compared to making a phone call. With an internet connection and a smartphone or laptop, a client is able to contact SSE Customer services without worrying about airtime.
How to make an SSE complaint
More so, the media platforms form a web-based community where customers with different or similar complaints meet. A customer is able to browse through the company reviews left behind by other clients. This forms a basis of decision making as a customer is able to access the best means used by other clients to have their compliant solved by SSE. Potential customers can also go through the social media platforms to help them in decision making before deciding on whether or not to use SSE products.The social media platforms have also been used by customers to lodge complaints that have not been solved via phone calls. This move acts as a wake-up call for the customer care representatives to solve the complaint in public. Contacting SSE via their social media platforms has proved to be an alternative to spending long queues on the phone line.
SSE Opening Hours
SSE Head Office contact address
Scottish and Southern Electric
200 Dunkeld Road